Customer Service Policy
Physiotherapy Associates is a clinic built from the ground up to provide you, our patient with the upmost quality of care and service you deserve. From our comfortable waiting area, to our professional, private suites, our after treatment service, our staff of physiotherapists and receptionists will endeavour to do everything they can to ensure that you reach your goals within your timeframe.
How we conduct ourselves and the way we deal with you, is guided by our philosophy that the patient comes first. We believe that the moment you step in to our rooms we are in a partnership to help you reach you goals.
Our promise to you is;
1. That you will be seen as a person not just a condition.
2. You will be treated with dignity and respect.
3. Only the necessary treatments and number of treatments will be performed. Rest assured you will not have to keep coming back at infinitem.
4. Our treatments will be the most up to date and effective possible. You will never be left with TENS on your back whilst we treat another patient.
5. We will explain you diagnosis and we will give you a reasonable timeframe for your recovery.
6. We will work towards the goals that you want to achieve not what we think you should achieve.
7. You will be involved in all aspects of your treatment.
8. We will be there with you every step of the way towards your recovery.
9. We will respect your privacy.
10. You will leave our care feeling better, more knowledgeable and with a self management plan to continue your recovery.
Physiotherapy Associates wants to provide you, the patient with the means to be the best you can, be it to wake up pain free in the morning, pick up your grandchildren or squat deeper. Physiotherapy Associates will work with you.